How to Email a Citation Owner
Direct communication is key to a fast resolution. The Spot Parking Admin portal allows you to send citation details directly to the registered owner's email, ensuring they have all the information needed to pay or appeal.
1. Navigate to Citations
Log in to your Spot Parking Admin portal.
- On the left-hand sidebar, locate the Compliance section.
- Click on Citations to open the master list of all recorded violations
2. Open the Detailed View
Search for the specific citation you want to discuss.
- Click on the Citation ID or the record row to open its full information page.
- Important Check: Before proceeding, look at the Owner field. An email can only be sent if the record is already associated with a registered user or permit holder.
Tip: If the owner is "Unknown," you must first link a permit or vehicle registration to the citation before the email option becomes active.
3. Send the Notification
Once you have confirmed an owner is attached to the record:
- Look for the Email button in the top right corner of the page.
- Click Email, and a confirmation prompt will appear.
- Select Send Email to finalize the action.
4. What the Owner Receives
The system will automatically generate a professional notification containing:
- The Citation Number and total amount due.
- A direct link to View or Pay the citation.
- A summary of the violation and location.
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